Four addresses, all answered by a person.
No ticket portal and no contact form. Pick the one that fits and write to it.
Anything not covered below. Reservations, product questions, partnership inquiries, broad howdy.
If you're a cohort member and something isn't working. We aim for first response in under 2 hours during US business hours, 24 hours otherwise.
Vulnerability reports, security questions, DPA requests, compliance documentation requests. Acknowledged within 24 hours.
Media inquiries, interviews, embargoed announcements. Founder is the right contact through 2026.
During the private beta the team is small and answers everything personally. Expect 24–48 hours for general inquiries, and an acknowledgement of a security report within 24 hours even when the full answer takes longer. Cohort members with production work running should write to support@wrasse.ai and it routes as priority.
There is no phone line, and we don't take scheduled calls without context. Start with email and we'll work out the right next step from there.
Wrasse is fully remote, with the founding team split between North America and Europe, working asynchronously. There is no office address. If you need a registered business address for procurement, ask and we'll send it.